End User Computing Considerations

End-user computing (EUC) is undergoing significant transition, driven by the expectations for mobility, collaboration, and user-choice. It is no secret that current approaches are becoming harder to sustain.

Over the next few years, IT must transform the old desktop management methods that have made end-user environments costly to run and difficult to change. In doing so, they will embrace approaches that change how users and IT work.

Specific changes I expect are:

  • Applications and device ownership becomes optional for companies and users
  • Support becomes less complex and should drop operational cost
  • Users have access to data from any device, but still adhere to company policies
  • Management of platforms shifts to management of applications
  • Managed applications are delivered to many types of endpoint devices
  • Users have self-service capabilities for file and application recovery

Areas of EUC

Physical Desktop

Despite the drop in PC sales, there will still be plenty of physical desktops in the environment. There are new management tools available that make image and application deployment much easier than some of the legacy tools used today. It would be to your advantage to have a solution that manages the image and applications of both the physical and virtual workstations.

Laptops that Provide Mobility

Mobile working makes it harder to deploy new applications quickly, and also provide OS updates and patching. Keeping systems safe with backups for the mobile work force is a challenge. Having the solution that manages your desktops also manage your mobile worker is a definite advantage.

Virtual Desktop Infrastructure (VDI)

In many opinions, over the last few years, VDI has been considered the backbone of EUC. Companies have struggled to obtain the benefit of central management that VDI brings, but perhaps have forced the solution beyond where it makes sense. Now, with better tools to manage the physical endpoints, this allows VDI to provide a solid solution where it fits best.

Tablet and Smartphone Devices

my opinion, there are two ways to look at the management of tablets and Smartphones. Do you manage the device if it is company-owned, or just manage (and protect) a container of company information if the device is personally-owned. Think about the company information at the center of a target with “rings of access” around the center. As a user, the more control you want of the data (read-only vs. edit) the more control you will give to the company to manage your device.

Where does it all go?

Imagine having a core console as an access point for the management of the entire EUC environment. What does this mean?

  • Access to the Window based environment and manage across both the physical and virtual end-points,  such as:
    • Backups
    • Image and application deployment and enforcement
    • Application repairs
    • Users file recovery
    • Complete endpoint recovery
  • Create, configure, manage, and entitle pools for the VDI solution along with the services that allow access to the environment.
  • Seamlessly move physical endpoints to a virtual solution with minimal downtime.
  • Support the mobile work force with recovery and updates as they travel.
  • Mange and deliver legacy applications (through virtualization or app layers) where they are run as long as necessary.
  • Control and deliver, through a catalog service, new applications that are web-based or Software-as-a-Service (SaaS) type. As applications are replaced and upgraded, they will move from the legacy solution to the application catalog.

Today, there are solutions that are close to delivering the consolidated management console. What you need is an EUC solution today, which prepares you for your future EUC needs.

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